Know the benefitsIf we are unable to generate the report you ordered we will provide you with a 100% refund. For criminal record search where the result was "No records found" we will not issue a refund as that is a successful result. It means that no record of a criminal conviction was found in our database.
Please appreciate that we can not issue a refund if you type the incorrect information and we can not run a "free report" with the correct information. You will need to pay for an additional search where you carefully enter the correct information.
Our data comes from public records so we cannot guarantee that all information is completely up-to-date. Each jurisdiction provides updated information at different intervals. Some Departments of Correction provide quarterly updates and some counties provide monthly updates. It is also important to understand that a number of issues may reflect why a criminal record is not shown in your database search. For example:
In some scenarios it is also possible to get criminal records that are not the same person that you were searching for, particularly with common names. The database does not filter results based on race or sex. Because social security numbers are present in less than one out of five criminal records, we do not require it to match.